Terms of Service

Last updated: 24/08/2026

These Terms of Service ("Terms") govern the use of the mvCRM software-as-a-service platform available at mvcrm.app (the "Service"), operated by Manuel Veronesi, Italy ("we", "us"). By creating an account you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

1. The Service

The Service provides a hosted CRM and business management application, including customer, project, invoicing, ticketing and related modules, delivered on a dedicated subdomain for each customer account ("Tenant"). Features available depend on the subscription plan selected. The Service is directed at business and professional users; by signing up you confirm that you are acting for purposes related to your trade, business or profession.

2. Accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account and for the actions of the users you invite into your Tenant. Accounts may not be used for unlawful purposes, for sending unsolicited bulk communications, or in a way that disrupts the Service for others.

3. Subscriptions, trials and payment

Paid plans are billed in advance, monthly or yearly, at the prices shown at signup. Where a free trial is offered, no payment is due until the trial ends; if no valid payment is received by then, the account may be suspended. If a renewal payment fails, a grace period of 7 days applies, after which access may be suspended until payment is received. Fees are non-refundable except where required by law. Prices may change with at least 30 days' notice, effective from the next renewal.

4. Your data

All data you and your users enter into your Tenant remains yours. We process it only to provide the Service, in accordance with applicable data protection law (including the GDPR). Data is hosted on servers located in the European Union and backed up regularly. Upon termination you may request an export of your data within 30 days, after which it may be permanently deleted.

5. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance will be announced where reasonably possible. Support is provided on a best-effort basis through the contact channels indicated on the website.

6. Acceptable use and suspension

We may suspend or terminate accounts that breach these Terms, remain unpaid beyond the grace period, or pose a security or legal risk. Where practicable we will give notice before suspension.

7. Liability

The Service is provided "as is". To the maximum extent permitted by law, our aggregate liability for any claim arising from the Service is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect damages, loss of profits or loss of data caused by events beyond our reasonable control. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Termination

You may cancel your subscription at any time; the cancellation takes effect at the end of the paid period. We may terminate these Terms with 30 days' notice, in which case any prepaid unused fees will be refunded pro rata.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Service or by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.

10. Governing law

These Terms are governed by Italian law. Any dispute shall be subject to the exclusive jurisdiction of the competent Italian courts, without prejudice to mandatory consumer protection rules.

Contact: support@manuelveronesi.com